Strategic Operations Associate

2 weeks ago

Gurgaon, Haryana, India Gartner Full time

About the Team:


We are seeking a talented individual to join our Strategy & Operations team in India. As a member of this team, you will have the opportunity to work on programs that drive client engagement and service productivity across Gartner.


In this role, you will collaborate with our service delivery group to drive business impact and process efficiency. You will also have the opportunity to work directly with our Service Advisors team, Service CES, and SDAs to enable client engagement and retention.


Key Responsibilities:



  • Own and accountable for boosting R&P coverage by running client outreach operations for a large portfolio of clients.
  • Partner and enable services teams on client outreach operations.
  • Responsible and accountable for driving Web Engagement, enabling Event attendance, and driving post-event engagement goals for 2-3 Practices/1 BU in partnership with Service Delivery Team.
  • Responsible and accountable for enabling engagement by retaining clients effectively across various touchpoints till actual engagement through Event or Web actually happens.
  • Sending scheduling/campaign outreaches through a campaign management tool.
  • Creating Validation trackers in Google Sheets/Excel, incorporating client details and inputs required by the Services delivery associates for scheduling.
  • Continuously improve quality of processes & deliverables by establishing right tracking mechanism.
  • Collaborate with internal teams and drive client scheduling to secure calls with all clients at right frequency and help problem solve to increase the show rate of clients.
  • Own stakeholder management, relationship building with team members and with cross-functional units.
  • Proactive support on client list management to drive and implement initiatives leading to scheduling call with 100% of client base, maximize acceptance on the invites and show rate of the calls, and maximize outreach efficiency.
  • Identify opportunities to replace manual processes with right automation opportunity.
  • Implement and replicate process optimization initiative with support from senior members in the team.
  • Stakeholder management and reporting: Prepare weekly/monthly reports on performance of the initiatives for internal and external stakeholder consumption.

Requirements:



  • 0-3 years of experience in process management, multi-team coordination management.
  • Excellent written, verbal communication skills with an ability to convey insights in a group meeting.
  • Intermediate Excel skills.
  • Comfortable understanding data and working with large data points.

What We Offer:


In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:



  • Competitive base salary.
  • Flexible work environment.
  • A great work culture.

About Gartner:


We guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.


Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting, and substantive work that matters.


What Makes Gartner a Great Place to Work?


Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.


We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.


Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.


We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.


Equal Employment Opportunity:


Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability.

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