Customer Success Team Lead
1 week ago
We are seeking a highly skilled Customer Success Team Lead to join our Simform team. The ideal candidate will possess a strong drive for results and be able to maintain ongoing customer relationships, ensuring continued growth and success.
Roles and Responsibilities:
- Develop and manage client relationships to drive business growth
- Collaborate with the project team to ensure seamless delivery and customer satisfaction
- Analyze customer data to identify opportunities for improvement
- Act as a liaison between the customer and the delivery team to resolve any issues
- Identify, troubleshoot, and proactively solve customer problems to minimize churn
- Create positive relationships with customers to turn them into brand advocates
- Responsible for growing customer accounts by identifying new opportunities and meeting with customers on a regular basis
- Manage billing disputes and upgrade/downgrade requests
- Provide feedback to the Delivery team on how to improve customer experience
- Ensure all contractual obligations are kept up to date
Requirements:
- Highly organized and able to multitask with a self-driven and proactive nature
- Excellent communication and interpersonal skills with leadership qualities
- Ability to identify and manage risks with a deep understanding of technology
- Knowledge of customer success processes and experience in document creation
- Patient and active listener with a passion for service
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