Customer Success Manager

6 days ago


Ahmedabad, Gujarat, India Techify Solutions Full time
Job Title: Customer Success Manager

Location: Ahmedabad

Employment Type: Full-time

Experience Level: Mid-Senior Level

Industry: CRM & Loyalty Management Software

Job Overview:

We are seeking a highly skilled Customer Success Manager to join our team at Techify Solutions. As a key member of our customer success team, you will be responsible for ensuring our clients achieve their business goals through the successful use of our CRM and loyalty management platform.

You will work closely with clients to understand their needs, provide strategic guidance, and ensure they are getting the most out of our services. This role requires a blend of technical expertise, relationship management, and problem-solving skills.

Key Responsibilities:
  1. Client Relationship Management: Build and maintain strong relationships with key stakeholders within client organizations. Act as the primary point of contact for client queries, requests, and escalations.
  2. Reporting & Analytics: Conduct gap analysis on key processes and provide actionable insights based on data captured from the CRM system. Regularly review and analyze sales insights generated by the CRM to identify opportunities for improvement, process optimization, and client growth. Share these insights with internal teams and clients to drive strategic decision-making and enhance overall customer success.
  3. Service Delivery: Lead the end-to-end service delivery process for our clients, ensuring that the CRM and loyalty management platform is implemented according to client specifications and timelines. Collaborate with cross-functional teams, including IT project management and customer support, to ensure that client needs are met with the highest level of quality. Provide continuous support to clients post-implementation to ensure they fully utilize and benefit from the platform's features.
  4. Proactive Support & Issue Resolution: Identify potential challenges early and work with internal teams to resolve issues promptly. Ensure client satisfaction by addressing concerns proactively.
  5. Business Driver Activities: Develop and execute initiatives that align with the company's strategic goals, such as increasing platform adoption, driving upsell and cross-sell opportunities, and expanding client relationships. Collaborate with sales, marketing, and product teams to design and implement campaigns or programs that generate additional value for clients, ultimately contributing to increased revenue and long-term business success.
  6. Team Management: Mentor and develop a team. Foster a collaborative and high-performance culture within the team, ensuring that all team members are aligned with the company goals. Set clear objectives, provide regular feedback, and support the professional growth of team members. Ensure that the team is equipped with the necessary skills and resources to deliver exceptional service and achieve client success.
  7. Customer Advocacy: Serve as the voice of the customer internally, providing feedback to product and marketing teams. Advocate for client needs and help shape the future development of our platform.
Required Skills & Qualifications:
  1. Education: Bachelor's degree in Business, Marketing, or a related field. A Master's degree is a plus.
Experience:
  1. 5 years of relevant experience in customer success, account management, or a related field, preferably within the SaaS or technology industry.
  2. Proven track record of managing and growing client accounts in a B2B environment.
  3. Experience in CRM or loyalty management is highly desirable.
Technical Skills:
  1. Proficiency in using CRM software and other customer success tools.
  2. Ability to understand and explain technical concepts to non-technical users.
Communication & Interpersonal Skills:
  1. Excellent verbal and written communication skills.
  2. Strong interpersonal skills with the ability to build and maintain relationships at all levels.
  3. Experience in conducting business reviews and presenting to executive-level stakeholders.
Problem-Solving & Analytical Skills:
  1. Strong analytical skills with the ability to interpret data and make informed decisions.
  2. Proactive problem-solving abilities with a focus on delivering solutions that benefit both the client and the company.
Project Management:
  1. Strong organizational skills with the ability to manage multiple clients and projects simultaneously.
  2. Experience in managing client implementations and driving project timelines.
Customer-Centric Mindset:
  1. A passion for customer success and a deep understanding of how to deliver value to clients.
  2. Ability to empathize with clients and advocate on their behalf.

Skills: Marketing, Written Communication, Relationship Management, Interpersonal Skills, Problem-Solving Skills, Organizational Skills, Excel, Communication Skills, Organizational Skills, Customer Support, Account Management, Technical Skills, Strong Analytical Skills, Interpersonal Skills, SaaS



  • Ahmedabad, Gujarat, India Simform Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Simform. As a Customer Success Manager, you will be responsible for maintaining ongoing customer relationships, implementing success programs, contributing to sales, onboarding clients, and minimizing churn.Key Responsibilities:Develop and manage client...


  • Ahmedabad, Gujarat, India Milestone Full time

    About UsMilestone is a leading provider of digital marketing software and services for location-based businesses. With over 25 years of experience, we help businesses create, organize, and amplify their digital information to make it more accurate, consistent, and visible.Job DescriptionWe're seeking a highly skilled Customer Success Manager to join our...


  • Ahmedabad, Gujarat, India Simform Full time

    Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at Simform. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success with our products and services.Key Responsibilities:Develop and execute customized success...


  • Ahmedabad, Gujarat, India Mahindra Finance Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking an experienced Customer Success Manager to join our team at Mahindra Finance. As a Customer Success Manager, you will be responsible for providing exceptional customer service and promoting our services throughout the organization.Key Responsibilities:- Provide excellent customer service and...


  • Ahmedabad, Gujarat, India Techify Solutions Full time

    Job Title: Customer Success ManagerLocation: AhmedabadEmployment Type: Full-timeExperience Level: Mid-Senior LevelIndustry: CRM & Loyalty Management SoftwareJob Overview:We are seeking a highly skilled Customer Success Manager to join our team at Techify Solutions. As a key member of our customer success team, you will be responsible for ensuring our clients...


  • Ahmedabad, Gujarat, India Simform Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Simform. The ideal candidate will possess a strong drive for results and be able to maintain ongoing customer relationships, implement success programs, and contribute to sales.Key Responsibilities:Develop and manage client relationships to ensure customer satisfaction and...


  • Ahmedabad, Gujarat, India Milestone Full time

    Unlock Your Potential as a Customer Success MaestroMilestone is a leading provider of digital marketing software and services for location-based businesses. We help businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible.Key Responsibilities:Guide...


  • Ahmedabad, Gujarat, India Foundhrverse Full time

    Senior Customer Success ExecutiveAt Renevik, we're on a mission to empower the common man's future with energy independence while making the world greener, cleaner, and leaner. We're seeking a seasoned Senior Customer Success Executive to join our team and drive customer satisfaction and retention.Key Responsibilities:Client Relationship Management: Build...


  • Ahmedabad, Gujarat, India TALENTHIRE HR SOLUTIONS Full time

    TalentHire HR Solutions is a leading Executive Search and Selection firm, providing expert services like Contract/Permanent Staffing, Payroll Management, and Corporate training to help corporate companies source top talent for their onsite/offshore requirements. Our core competency is recruitment, and our expertise spans Executive to Leadership level...


  • Ahmedabad, Gujarat, India Foundhrverse Full time

    Customer Success Executive Job DescriptionWe are seeking a highly skilled Customer Success Executive to join our team at Foundhrverse. As a Customer Success Executive, you will be responsible for building and maintaining strong relationships with our clients, understanding their needs and preferences, and effectively positioning our solutions to meet their...


  • Ahmedabad, Gujarat, India Milestone Full time

    About UsMilestone is a leading provider of digital marketing software and services for location-based businesses. With over 25 years of experience, we help businesses create, organize, and amplify their digital presence to make information more accurate, consistent, and visible.Job DescriptionWe're seeking a skilled Customer Success Maestro to join our team....


  • Ahmedabad, Gujarat, India Ikigai Infotech LLP Full time

    Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic?We are seeking a highly skilled Customer Success Executive to join our team at Ikigai Infotech LLP. As a Customer Success Executive, you will be responsible for...


  • Ahmedabad, Gujarat, India Foundhrverse Full time

    Senior Customer Success ExecutiveRole: Senior Customer Success Executive Employment Type: Full Time Permanent Location: Goa/Ahmedabad Department: Customer SuccessAbout Renevik Solar:Established in 2020 by Saket Arya and Rashi Arya, we are a group of driven and aspirational micro-entrepreneurs committed to making a significant and lasting difference in...


  • Ahmedabad, Gujarat, India Adosphere, Meta Partner Full time

    Job DescriptionThe ideal candidate must possess exceptional interpersonal skills, enabling them to create harmonious relationships with clients and colleagues alike. They should be adept at communication, analytical, and possess a strong aptitude for learning and utilizing new software. Effective communication and interpersonal skills are essential for...


  • Ahmedabad, Gujarat, India Ikigai Infotech LLP Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Executive to join our team at Ikigai Infotech LLP. As a key member of our Customer Success team, you will be responsible for ensuring our customers achieve their desired outcomes by providing exceptional support and guidance.Key ResponsibilitiesProvide technical support and...


  • Ahmedabad, Gujarat, India Ikigai Infotech LLP Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Success Executive to join our team at Ikigai Infotech LLP. As a key member of our Customer Success team, you will be responsible for ensuring our customers achieve their desired outcomes from our product.Key ResponsibilitiesProvide exceptional technical support and training to...


  • Ahmedabad, Gujarat, India Employment Success Full time

    At Employment Success, we're committed to empowering individuals with the tools and resources they need to succeed in their careers. As a key member of our team, you'll play a vital role in helping our clients achieve their career goals in the competitive job markets of the UK and USA.The RoleYou'll be responsible for:Developing and implementing effective...


  • Ahmedabad, Gujarat, India Cin7 Full time

    About the RoleCin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.Job PurposeThe purpose of this role is to help customers use our products to run their business. As...


  • Ahmedabad, Gujarat, India Shub Consulting Pvt Ltd Full time

    Job Title: Customer Relationship ManagerJob Summary:We are seeking a highly motivated Customer Relationship Manager to join our dynamic team at Shub Consulting Pvt Ltd. As a Customer Relationship Manager, you will play a pivotal role in nurturing customer relationships, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Customer...


  • Ahmedabad, Gujarat, India Shub Consulting Pvt Ltd Full time

    Customer Relationship ManagerWe are seeking a highly motivated Customer Relationship Manager to join our dynamic team in Ahmedabad. As a key member of our sales team, you will play a pivotal role in nurturing customer relationships, ensuring customer satisfaction, and driving business growth.Key Responsibilities:Customer Relationship Management: Build and...