Customer Success Executive
2 days ago
Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic?
We are seeking a highly skilled Customer Success Executive to join our team at Ikigai Infotech LLP. As a Customer Success Executive, you will be responsible for providing technical support and ad-hoc training to customers who use our product, replying to inbound queries, and ensuring customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Key responsibilities include:
- Providing technical support and ad-hoc training to customers
- Ensuring customer satisfaction and retention
- Handling and resolving customer requests and complaints
- Reporting to the Customer Success Managers on revenue-impacted results
We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer experiences. If you have a strong work ethic, excellent communication and problem-solving skills, and a passion for talking to customers all day, every day, we would love to hear from you.
As a Customer Success Executive at Ikigai Infotech LLP, you will have the opportunity to work with customers across the globe, develop your skills in customer success processes, and be part of a fast-moving and growing startup. We offer a well-defined training program to enhance your skills, a clear career path with job career guidance, and a range of benefits including personal development opportunities, medical insurance, and annual team retreats.
So, if you are a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic, we would love to hear from you.
Our hiring process includes:
- A quick call with the HR folks
- A first round interview with Yashal (Head of Customer Success)
- A small assignment to complete
- A second round interview to gauge if you are a good culture fit
- A job offer and welcome to the ikigai tribe
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