Customer Service Team Lead

6 days ago


Ahmedabad, Gujarat, India Qatar Duty Free Full time

About the Role

We are seeking a highly skilled Customer Service Team Lead to join our team at Qatar Duty Free in Ahmedabad, India.

As a Customer Service Team Lead, you will be responsible for supervising a team and providing exceptional customer service through various channels, including telephone, email, fax, web chat, or in person.

Key Responsibilities:

  • Supervise a team of customer service representatives
  • Ensure customer satisfaction and resolve customer complaints
  • Develop and implement customer service strategies to improve customer engagement
  • Collaborate with other teams to improve customer experience
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree or equivalent
  • Minimum 2 years of experience in customer service or a related field
  • Experience in supervisory or leadership roles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

About You

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional customer service.

If you have a proven track record of success in customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity.



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