Technical Business Analyst

Job Title: Technical Business Analyst

Data Insights and Platform Optimization Role

This position focuses on leveraging data analytics and technical expertise to drive process improvement, cost optimization, and strategic decision-making across the organization. As a Technical Business Analyst, you will play a critical role in supporting critical operations while contributing to the company's vision of expanding EDP data entitlement.

Key Responsibilities:

• Analyze complex workflows and operational processes to identify optimization opportunities and develop data-driven insights for strategic direction and product management.
• Develop comprehensive KPIs and performance dashboards for platform monitoring and decision-making, ensuring alignment with business objectives.
• Support the Enterprise Data Council with data analysis and visualization to inform strategic decisions and drive business outcomes.
• Document and standardize operational procedures across EDP Architecture, Platform Engineering, and Data Engineering teams, promoting best practices and reducing costs.
• Contribute to lifecycle management of IT platform products, including Databricks, AWS services, and Ataccama, to ensure efficient and effective use of resources.

Cloud Cost Management and FinOps Expertise

• Execute cloud cost optimization initiatives, focusing on anomaly detection and cost avoidance strategies to achieve annual cost savings targets.
• Maintain sophisticated cost models and estimation frameworks for infrastructure services and resiliency capabilities, providing accurate and timely cost reporting.
• Support Reserved Instances (RI) and Savings Plans (SP) optimization to minimize waste and maximize efficiency, ensuring optimal ROI.
• Generate strategic cost reporting and variance analysis for leadership and vendor management, informing budgeting and financial planning decisions.
• Contribute to pricing models for resiliency capabilities and disaster recovery implementations, aligning with business objectives and risk management strategies.

Infrastructure Operations and Resiliency Support

• Monitor platform utilization, performance metrics, and operational health across EDP services, identifying areas for improvement and optimization.
• Support L1/L2 operational activities for EDP Vanguard, ensuring seamless and efficient service delivery.
• Assist with capacity planning, resource allocation, and infrastructure automation initiatives, promoting efficient use of resources and minimizing downtime.
• Contribute to resiliency implementation planning, specifically for critical pipelines, ensuring business continuity and minimal disruption.
• Support RTO/RPO analysis and disaster recovery cost modeling, informing business continuity and risk management strategies.

Required Qualifications and Skills

• Bachelor's degree in Business Analytics, Data Science, Information Systems, or related technical field.
• 3-5 years of progressive experience in data analysis, business intelligence, and cloud operations.
• Advanced proficiency in SQL, Python, or R for complex data analysis and automation.
• Hands-on experience with AWS cloud platform and FinOps practices, ensuring expertise in cloud cost management and optimization.
• Strong analytical problem-solving skills with attention to detail, driving data-driven insights and informed decision-making.
• Excellent communication skills for cross-functional collaboration, ensuring seamless communication and coordination.
• Experience with data visualization and reporting tools, such as PowerBI, Quicksight, or similar, to effectively communicate insights and results.
• Understanding of infrastructure monitoring and cost optimization principles, ensuring alignment with business objectives and risk management strategies.