Service Management Technical Support Specialist

2 weeks ago

Erode, Tamil Nadu, India beBeeTechnical Full time ₹ 40,00,000 - ₹ 80,00,000

Job Summary:

This role involves providing advanced technical support for Service Management in a high-pressure banking environment.

The ideal candidate will ensure compliance with regulatory requirements and industry standards.

  • Troubleshoot complex issues, manage approved changes, and participate in disaster recovery drills.
  • Conduct root cause analysis for recurring problems and implement permanent fixes.
  • Optimize system configurations and schedules to enhance performance and reliability.
  • Coordinate vendor interactions, firmware/patch planning, and validate post-change health.
  • Strong documentation, process hygiene, and clear communication with stakeholders.
  • Ownership mindset with readiness for 24x7 support and on-call rotation.
Responsibilities:
  • Troubleshooting: Identify and resolve complex technical issues affecting Service Management.
  • Change Management: Manage approved changes to minimize disruption to business operations.
  • Disaster Recovery: Participate in regular DR drills to ensure preparedness and continuity.
  • Root Cause Analysis: Conduct thorough analysis to identify and fix recurring problems.
  • System Optimization: Tune system configurations and schedules to improve performance and reliability.
  • Vendor Coordination: Collaborate with vendors to resolve issues and plan firmware/patch updates.
Requirements:
  • Proven experience in Service Management technical support.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Flexibility and adaptability to changing priorities.
  • Strong documentation and process management skills.

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