Expert Client Relations Specialist

1 day ago

Noida, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service Representative

Job Description:

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through various communication channels.

Key Responsibilities:

  • Providing timely and effective responses to client inquiries via phone, email, or chat.
  • Resolving customer complaints and issues in a professional and courteous manner.
  • Maintaining accurate records of customer interactions and feedback.
  • Collaborating with internal teams to resolve complex customer issues.
  • Staying updated on product knowledge and company policies to provide accurate information to customers.

Required Skills and Qualifications:

  • Strong written and verbal communication skills in English.
  • Bachelor's degree or 2 years of experience in a client-facing role.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Excellent problem-solving and conflict resolution skills.
  • Proficiency in using technology and software applications related to customer service.

Benefits:

  • Opportunity to work with a dynamic and growing company.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and supportive team environment.

Others:

  • We offer a flexible working schedule to accommodate your needs.
  • Our team is committed to continuous learning and improvement.
  • We value diversity and inclusion in the workplace.

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