Debt Recovery Expert

6 days ago

Lucknow, Uttar Pradesh, India beBeeCollections Full time ₹ 62,33,715 - ₹ 80,31,410

Role Summary:

We're seeking a Collections Specialist to drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.

  • Contact delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different stages.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain high standards of customer experience through professional communication.
  • Prepare and update reports and portfolio performance metrics.

Key Responsibilities:

  • 1–3 years of experience in collections or recoveries, ideally in personal or business loans.
  • Prior experience in tele-calling or call centers is required.
  • DRA Certification is preferred, but not mandatory.
  • Strong knowledge of recovery documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.

Required Skills:

  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

What We Offer:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and benefits.

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