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Telephone Debt Collector Position

2 weeks ago

Lucknow, Uttar Pradesh, India beBeeRecovery Full time ₹ 3,50,000 - ₹ 6,00,000
Debt Recovery Specialist Role

A Debt Recovery Specialist is responsible for contacting individuals and businesses with outstanding debts to work towards recovering the funds.

Key Responsibilities:
  • Makes outbound calls to individuals and businesses to notify them of their overdue accounts.
  • Engages with customers to inform them of their outstanding debts and negotiate repayment terms.
  • Creates feasible repayment plans that balance company goals with customer satisfaction.
Customer Communication:
  • Maintains a professional demeanor while communicating with customers.
  • Provides clear explanations regarding debt recovery processes and offers necessary support.
  • Assists customers in understanding payment methods and schedules.
Record Keeping:
  • Accurately documents all conversations and agreements.
  • Updates customer records to ensure accuracy and completeness.
  • Tracks the status of outstanding debts and monitors progress.
Payment Arrangements:
  • Works with customers to create repayment plans that meet both parties' needs.
  • Follows up on promised payments and maintains regular communication until debts are cleared.
Conflict Resolution:
  • Addresses customer disputes or concerns regarding their debts or repayment terms.
  • Offers solutions that balance customer satisfaction with company financial goals.
  • Provides guidance and support to customers facing financial difficulties.
Reporting:
  • Reports any issues or trends in debt recovery to management.
  • Provides updates on the status of outstanding accounts and collection progress.
Compliance:
  • Ensures all debt recovery activities comply with relevant laws and regulations.
  • Maintains confidentiality and integrity of customer information.

The ideal candidate should have a high school diploma or equivalent, possess excellent communication and negotiation skills, and be able to work in a fast-paced call centre environment interacting with customers and resolving conflicts. They should also have strong problem-solving skills and be able to handle difficult situations professionally.