
Remote Customer Service Agent Position Available
3 days ago
This role involves delivering exceptional customer service and collections via phone calls. The ideal candidate should have experience in Revenue Cycle Management (RCM)/Durable Medical Equipment (DME) for at least one year.
The key responsibilities of this position include:
- Assessing and resolving customer inquiries, requests, and complaints primarily over the telephone.
- Utilizing sound judgment to make decisions within established procedures for each service request.
- Managing and updating customer interactions daily on an account-wise basis.
- Achieving key and critical performance targets while ensuring efficiency measures are met.
- Staying updated with business tools and industry knowledge to identify problem areas and document business requirements.
The ideal candidate will possess strong verbal and written communication skills, a neutral accent, and good adoption to US culture. Additionally, they must be able to resolve customer queries in the first point of contact and focus on delivering a positive customer experience.
Requirements for success in this role include:
- Graduation from any stream.
- 12-24 months of International Voice (Inbound/Outbound) process experience preferably in patient handling, Provider/DME AR calling.
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