
Customer Service Representative
3 days ago
Are you a customer service professional with excellent communication skills?
This role involves providing timely and helpful support to customers, resolving their issues and ensuring satisfaction.
Daily tasks include answering customer queries through various channels, fixing problems and collaborating with teams to resolve customer concerns.
The ideal candidate will have strong problem-solving skills, be able to work in a fast-paced environment and maintain accurate records of customer conversations.
Key Responsibilities:
- Deliver exceptional customer service experience
- Assist customers with software-related questions and technical issues
- Guide customers on using our accounting software features effectively
- Collaborate with the tech team to solve complex problems
- Maintain accurate records of customer interactions
- Contribute to improving customer service processes and suggest enhancements
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