
Voice Process Associate
11 hours ago
We are seeking talented individuals to support our clients through voice interactions.
About the Role:
- Respond to inbound and outbound customer calls from US clients.
- Address queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Foster high levels of customer satisfaction through prompt and efficient service.
- Comply with process workflows, scripts, and quality standards.
Requirements:
- Graduate in any stream.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Qualifications:
- US accent experience supporting North American clients.
- Problem-solving attitude with the ability to think on your feet.
Benefits:
- Competitive compensation and performance incentives
- Career advancement opportunities
- Retention bonus
- Allowances
This position offers a unique opportunity to grow professionally while delivering exceptional customer experiences.
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