Voice Process Associate

11 hours ago


Malappuram, Kerala, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000
US Voice Process Associate

We are seeking talented individuals to support our clients through voice interactions.

About the Role:

  • Respond to inbound and outbound customer calls from US clients.
  • Address queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Foster high levels of customer satisfaction through prompt and efficient service.
  • Comply with process workflows, scripts, and quality standards.

Requirements:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Qualifications:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.

Benefits:

  • Competitive compensation and performance incentives
  • Career advancement opportunities
  • Retention bonus
  • Allowances

This position offers a unique opportunity to grow professionally while delivering exceptional customer experiences.



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