Assistant Leadership Professional

As an Assistant Manager, you will be responsible for delivering exceptional food and beverage experiences to our guests. Your passion for hospitality, attention to detail, and leadership skills will enable you to make a lasting impact on our team and our customers.

Key Responsibilities:

• Maintain all records and forms as prescribed by management and policies.
• Plan ahead, be proactive instead of reactive, and stay up-to-date with financial results, budget versus actual, in sales and cost areas.
• Control expenses wisely, ensure deadlines are met, and feel confident in leaving the operation for a period of time due to the qualified Ambassadors he has developed.
• Conduct frequent and thorough inspections of Restaurant department, analyze and respond appropriately to issues raised by guests or mystery shopper.
• Monitor all costs, recommend institute measures to control them, set and control with the Restaurant Manager any incentive scheme for the department Ambassadors, and balance the need of financial control with the need to remain with Sofitel standards and values.

Financial and Revenue Responsibilities:

• Support Executive Committee, Head of Departments Awareness of current and forecast financial business performance and is actively involved in analyzing or implementing required changes.
• Meets financial objectives based on budget or forecast, forecasts business levels with accuracy, organizes cross-trainings when levels of business allows or when needed, track operating expense to adhere to budget, conceives and develops products, concepts or changes which generate incremental revenue.

Training and Human Resources:

• Ensure that the Department adheres to all hotel policies, procedures, and standards.
• Induct new Ambassadors into the team following F B induction manual, assist Restaurant Manager for performance reviews done in a timely manner, develop and maintains relation with local schools, identifies Ambassadors development needs, conducts training for the development of Ambassadors, coaches and counsels Ambassadors, leads and maintains a positive working environment, delegates work in a manner appropriate to skill levels and the abilities of Ambassadors, implements and monitors the Supervisors Development Program.

Guest Service Responsibilities:

• Attention to detail, perfectionist, consistently monitors and adheres to Sofitel operating standards and service culture, luxury service oriented and proud to extend service.
• Deals diplomatically and skilfully during guest interactions, takes every opportunity to be a sales person and promote special events, promotions, and facilities, quickly adapts a management style and uses interpersonal skills to suit his her audience and the situation, stays focused to key priorities and manages time well, responds effectively to emergencies and changes.

Management Skills:

• Sets high standards and establishes demanding but achievable goals, motivates performance, gives helpful feedback, reviews processes, builds commitment and inspires people to do the best job possible, as a leader communicates a clear vision of Culture, values, standards, and objectives through your own attitude, approach, and behaviour.
• Encourages and rewards behaviors consistent with our culture, standards, and objectives, as a developer identifies Ambassadors development needs, ensures appropriate follow-up, participates in schedule training and development programs provided by the hotel to improve self and department standards, enhances individual performance, effective coaching, counseling, or appropriate delegation, builds a strong team which works well together and which is mutually supportive, deals effectively with underperformance, sets and explains priorities, listens and takes into account all pertinent information, behaves decisively, makes decisions as needed, maintains balance and objectivity in face of conflicting priorities and demands, sets priorities and organizes own work and work of others effectively, takes personal responsibility, gets things fixed without delay, effectively allocates resources and coordinates efforts of others to get the right job done, assist organization of special events which affect your section, leads team to maximize productivity without over stretching Ambassadors current ability to meet the job demand.