Dedicated Leadership Professional

1 day ago


Mumbai, Maharashtra, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 28,00,000
Job Title: Assistant Manager

We are seeking an experienced Assistant Manager to join our team. This is a challenging role that requires strong leadership and management skills, as well as the ability to motivate and develop a high-performing team.

About the Role:

  • Manage a complex portfolio of work to ensure business and customer needs are met.
  • Hold team members accountable for performance against key metrics, including achievement of financial and efficiency outcomes.
  • Analyse relevant metric data and reports to identify trends to continuously drive improvements in business results.
  • Effectively lead and manage change, including through identification and delivery of business improvement opportunity initiatives.
  • Develop and maintain a team performance, risk and quality culture that is customer focused with embedded risk management values.

Requirements:

  • Graduate in any field.
  • Exceptional verbal and written English communication skills.
  • Minimum 3 years experience in an English-speaking voice-based contact centre account.
  • Minimum 12 months leadership, management, or formal mentoring experience, including for complex voice capability.
  • Proficient in MS-Office suite.
  • Proven people management skills, ability to coach for performance, and to effectively lead and manage change within a team.

Why Work With Us?

  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.
  • The chance to make a real difference in the lives of customers.


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