
ServiceNow Business Operations Specialist
1 week ago
Job Title: ServiceNow Business Operations Specialist
This is a highly skilled professional role requiring the ability to work with stakeholders, product managers, and the implementation team.
- Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.
- Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
- Provide guidance on process improvements and platform capabilities.
- Stay updated on ServiceNow product evolutions and share insights with the team.
- Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
- Drive and support functional workshops with end-users, ensuring critical topics are addressed.
- Work independently on assigned scope, collaborating with developers, peers, and management as needed.
Skills and Qualifications:
- Business analyst with 8+ years of experience in ServiceNow.
- Expertise in Order Management.
- Familiarity with cross-functional teams and stakeholder engagement.
- Ability to analyze data models and identify areas for improvement.
- Develop and maintain process maps and flowcharts.
- Conduct gap analysis and create recommendations for implementation.
Benefits:
- Opportunity to work with a dynamic team.
- Chance to grow professionally.
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