ServiceNow Business Operations Specialist

1 week ago


Jaipur, Rajasthan, India beBeeOperations Full time ₹ 80,00,000 - ₹ 1,50,00,000

Job Title: ServiceNow Business Operations Specialist

This is a highly skilled professional role requiring the ability to work with stakeholders, product managers, and the implementation team.

  • Gather, analyze, and review customer requirements; maintain backlog in collaboration with product owners and vendors.
  • Ensure solutions align with ServiceNow best practices and propose alternatives where necessary.
  • Provide guidance on process improvements and platform capabilities.
  • Stay updated on ServiceNow product evolutions and share insights with the team.
  • Organize and support User Acceptance Tests (UAT), including preparation of key test scenarios.
  • Drive and support functional workshops with end-users, ensuring critical topics are addressed.
  • Work independently on assigned scope, collaborating with developers, peers, and management as needed.

Skills and Qualifications:

  • Business analyst with 8+ years of experience in ServiceNow.
  • Expertise in Order Management.
  • Familiarity with cross-functional teams and stakeholder engagement.
  • Ability to analyze data models and identify areas for improvement.
  • Develop and maintain process maps and flowcharts.
  • Conduct gap analysis and create recommendations for implementation.

Benefits:

  • Opportunity to work with a dynamic team.
  • Chance to grow professionally.


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