IT Change Management Specialist

1 month ago

Bengaluru, Karnataka, India arm limited Full time

Job Title: IT Change Management Specialist

Job Overview:

As an IT Change Management Specialist at Arm Limited, you will be responsible for ensuring the efficient and minimal disruption of IT services and infrastructure. You will adhere to ITIL standard methodologies, documenting, assessing, approving, implementing, and reviewing changes to maintain service stability and quality.

Key Responsibilities:

  1. Develop, implement, and run the IT Change process.
  2. Evaluate change requests, ensuring they are complete and contain all vital information for assessment.
  3. Coordinate with stakeholders to assess impact, risk, business communications, and benefits of proposed changes.
  4. Carry out quality assurance on processes and artefacts submitted to support them. Develop performance measures to regularly supervise the effectiveness of change.
  5. Schedule and lead Change Advisory Board (CAB) meetings, ensuring all changes are thoroughly reviewed and approved.
  6. Coordinate the implementation of approved changes and that all activities are planned as communicated and defined.
  7. Monitor the progress of changes and provide status updates to stakeholders.
  8. Continuously review and improve the Change Process to enhance efficiency and effectiveness, promoting automation and technology intelligence.
  9. Develop and maintain policies, procedures, and documentation.
  10. Conduct regular process audits and implement improvements based on findings.
  11. Perform risk and impact assessment for all proposed changes, identify potential risks, and develop mitigation strategies.
  12. Ensure changes are implemented with minimal business impact to operations and in compliance, and when disruption may be present, required engagement is assured.
  13. Drive failed change reviews, document, and lead recommendations implementation.
  14. Champion a culture of continuous improvement and change readiness within the organization. Collaborate and promote Change process adherence via training and support on processes and procedures.
  15. Implement and maintain metrics and key performance indicators.
  16. Generate regular reports on change activities and performance as well as to identify trend analysis and areas for improvement.

Requirements:

  1. 5+ years of experience in IT Change Management or process management experience in an IT environment that applies Agile delivery and ITIL.
  2. Worked with ServiceNow ITSM module for 2+ years.
  3. ITIL V4 Foundation Certification.
  4. Strong understanding of ITIL principles and standard methodologies related to Change Management.
  5. Excellent interpersonal and time management skills, capable of managing multiple priorities.
  6. Strong analytical and problem-solving skills, with a keen attention to detail.
  7. Exceptional interpersonal skills, being able to collaborate and communicate at all levels.
  8. Proficient with change management tools and software.
  9. Proactive and self-motivated, with a can-do attitude, and can juggle conflicting and changing priorities while meeting deadlines.

Nice to Have:

  1. Familiar with Agile Methodology.

About Arm:

Arm is a global and diverse team, offering exciting and interesting work. Our growth trajectory will ensure career progression and the opportunity to have a significant impact on our success.

Accommodations at Arm:

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email us. We will treat all accommodation requests with confidentiality and only disclose information necessary to provide the accommodation.

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