ITIL Release and Change Management Specialist
1 week ago
About the Role
The Change Management Analyst Specialist is responsible for the implementation of change management processes, procedures, and best practices for highly complex software applications, infrastructure, and hosted solutions. The specialist establishes change management standards for both product and infrastructure maintenance and release.
Key Responsibilities:
- Maintains a calendar of approved and agreed upon product and infrastructure maintenance schedules.
- Coordinates, convenes, and facilitates Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers.
- Works with infrastructure and application change owners to ensure all requests for change are executed according to defined policy and process so that change is introduced with minimal disruption to the business and meets internal, regulatory, and third party audit requirements.
Requirements:
- Experience in ITIL functions including Release and Change Management.
- Knowledge of methods, tools, and technology use to carry out tasks necessary to prepare deliverables on Distributed Systems (Linux, AIX, Solaris, etc.) and also in Public cloud.
- Ability to work with many cross-functional teams inside the IT organization along with Technology Services.
- Ability to understand interdependencies between the physical and logical configurations within IT environments.
- Ability to drive external and internal customer satisfaction.
What We Offer:
- An exciting opportunity to be a part of a World's Leading FinTech Product MNC.
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
- A broad range of professional education and personal development possibilities.
Commitment to Privacy:
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients.
Direct Sourcing Model:
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.
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