IT Change Management Specialist

1 month ago

Bengaluru, Karnataka, India arm limited Full time

Job Description

Job Overview:

At Arm Limited, we are seeking a skilled IT Change Management Specialist to join our team in Bengaluru. As a key member of our IT department, you will be responsible for running the change management process, ensuring IT services and infrastructure are conducted efficiently and with minimal disruption to the organization. You will adhere to ITIL standard methodologies, ensuring changes are documented, assessed, approved, implemented, and reviewed to maintain service stability and quality.

Responsibilities:

  • Develop, implement, and run the IT Change process.
  • Evaluate change requests, ensuring they are complete and contain all vital information for assessment.
  • Coordinate with stakeholders to assess impact, risk, business communications, and benefits of proposed changes.
  • Carry out quality assurance on the processes and artefacts submitted to support them. Develop a range of performance measures to regularly supervise the effectiveness of change.
  • Schedule and lead Change Advisory Board (CAB) meetings, ensuring all changes are thoroughly reviewed and approved.
  • Coordinate the implementation of approved changes and that all activities are planned as communicated and defined.
  • Monitor the progress of changes and provide status updates to stakeholders.
  • Continuously review and improve the Change Process to enhance efficiency and effectiveness, promoting automation and technology intelligence.
  • Develop and maintain policies, procedures, and documentation.
  • Conduct regular process audits and implement improvements based on findings.
  • Perform risk and impact assessment for all proposed changes, identify potential risks, and develop mitigation strategies.
  • Making sure changes are implemented with minimal business impact to operations and in compliance, and when disruption may be present, required engagement is assured.
  • Drive failed change reviews, document, and lead recommendations implementation.
  • Champion a culture of continuous improvement and change readiness within the organization. Collaborate and promote Change process adherence via training and support on processes and procedures.
  • Implement and maintain metrics and key performance indicators.
  • Generate regular reports on change activities and performance as well as to identify trend analysis and areas for improvement.

Required Skills and Experience:

  • 5+ year experience in IT Change Management or process management experience in an IT environment that applies Agile delivery and ITIL.
  • Worked with ServiceNow ITSM module for 2+ years.
  • ITIL V4 Foundation Certification.
  • Strong understanding of ITIL principles and standard methodologies related to Change Management.
  • Excellent interpersonal and time management capable of managing multiple priorities.
  • Strong analytical and problem-solving skills, with a keen attention to detail.
  • Exceptional interpersonal skills, being able to collaborate and communicate at all levels.
  • Proficient with change management tools and software.
  • Proactive and self-motivated, with a can-do attitude, and can juggle conflicting and changing priorities whilst meeting deadlines.

Nice To Have Skills and Experience:

  • Familiar with Agile Methodology.

In Return:

We offer exciting and interesting work in a global and diverse team. Arm's growth trajectory will ensure career progression and the opportunity to have a significant impact on our success.

Accommodations at Arm

At Arm, we want our people to Do Great Things. If you need support or an accommodation to Be Your Brilliant Self during the recruitment process, please email us. To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process.

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