Key Support Team Member

3 days ago

Alwar, Rajasthan, India beBeeCustomerService Full time ₹ 45,00,000 - ₹ 85,00,000

About this role

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities:

  • Respond to client tickets in a timely manner, ensuring that all questions and concerns are addressed.
  • Escalate software bugs and issues to our development team, working closely with them to resolve the issue and close out the ticket.
  • Liaise with internal departments to ensure seamless communication and issue resolution.
  • Analyze and derive metrics from our ticketing system to identify areas for improvement and optimize our support processes.

Requirements:

  • Strong customer service skills and ability to provide high-quality support.
  • Excellent problem-solving skills and ability to think critically.
  • Proficient knowledge of Microsoft Office and ability to learn new software quickly.
  • Ability to work effectively in a fast-paced environment and prioritize tasks efficiently.

Preferred Skills:

  • Familiarity with Zendesk or similar ticketing systems.
  • Experience in managing relationships and expectations with SaaS products.

A bachelor's degree in a related field of study and at least one year of experience in a customer service role are required. If you are passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.

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