Operations Management Professional

3 days ago

Madurai, Tamil Nadu, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 30,00,000
Operations Department Leadership Role

As a Team Lead in the Operations department, you will be responsible for driving client Key Performance Indicators (KPIs), managing stakeholders, and maintaining team attrition and shrinkage.

This role requires a strong leader with excellent communication and leadership skills, as well as organizational and time-management skills.

The ideal candidate will have proven work experience as a team leader or supervisor, in-depth knowledge of performance metrics, and good PC skills, especially Microsoft Excel.

You will also be responsible for delegating tasks to employees, keeping day-to-day activities organized, recruiting and interviewing new hires, supervising employees, and training them in proper safety procedures.

In addition, you will handle customer complaints, resolve issues that employees are not authorized to handle, and deal with schedule changes, employee call-ins, and other staffing issues.

Filling in for absent employees as needed, acting as a role model for all employees, and addressing employee problems on the job are also key responsibilities.

This is an exciting opportunity for a motivated and skilled leader to join our team and drive success in the Operations department.

We are looking for someone with a graduate degree in any stream, who possesses critical thinking and problem-solving skills, confidence and skillful negotiating skills, and strong organizational skills to give the team direction.

Critical competencies include attention to detail, strong communication skills, leadership motivation skills, and a minimum of 2 years of experience in a people manager role.

Job Requirements:

  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Good PC skills, especially Microsoft Excel
  • Strong leadership skills
  • Excellent communication and organizational skills
  • Ability to delegate tasks effectively
  • Recruiting and interviewing new hires
  • Supervising employees and training them in proper safety procedures
  • Handling customer complaints and resolving issues
  • Dealing with schedule changes and employee call-ins

Benefits:

This role offers a competitive salary and benefits package, including opportunities for professional growth and development.

As a member of our team, you will have access to ongoing training and support to help you succeed in your role.

Additionally, you will have the opportunity to work with a dynamic and supportive team environment.

Other benefits may include flexible working arrangements, professional certification programs, and more.

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