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Consumer Service Expert
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The Ecommerce team in India supports the US Ecommerce in different functional areas such as merchandising customer excellence envelope design order edits and approvals for printing and invitation designing.
Responsibilities:- Completing day-to-day orders received for envelopes within 24 hours TAT
- Edit update the existing envelope orders as per the customers suggestions
- Send proofs of completed orders to the customers
- Check the quality of the envelope order worked on by you or other team members
- Fluent in English Hindi Basic knowledge and fluency of MS Excel and Internet
- Fast learner and multi-tasker Execution of work in a timebound manner
- Team player with a positive attitude to help drive team targets
- Attention to detail Graduated from a recognised institute university
- Flexible vacation generous parental leave and prioritise initiatives that support the growth development and happiness of our people
- To facilitate in-person collaboration we have office spaces in Barcelona Spain Delhi India Galway Ireland London England New York NY and Washington D C US
- We believe in doing work that matters here at The Knot Worldwide we believe in doing work that matters In more than 16 countries around the world The Knot Worldwide s leading family of brands-including The Knot WeddingWire Bodas The Bash The Bump and more-help people take celebration planning from inspiration to action
- You Dream Big You iterate and experiment to drive innovation
- You Love Our Users You keep our global community at the center of everything you do
- You Do the Right Thing You strengthen your team through respect fairness and inclusion
- You Hustle Every Day You favor urgency and own your outcomes
- You Win Together People are at the heart of our success and you play as a team
