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2 weeks ago
We are seeking a professional with strong communication skills and problem-solving abilities to handle customer inquiries, resolve issues, and provide top-notch service in English across various communication channels.
The ideal candidate will be able to respond to inbound customer calls in a professional and friendly manner, addressing inquiries, complaints, and technical issues.
Main Responsibilities:- Provide clear, accurate, and timely information regarding products and services in English.
- Assist customers in troubleshooting problems and guiding them through solutions over the phone.
- Maintain a high level of service excellence on all calls.
- Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
- Language Proficiency: Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
- Experience: Previous experience of 0-2 years in customer support or a related field is required.
- Skills: Strong communication and active listening skills, Excellent problem-solving abilities and attention to detail, Ability to work efficiently under pressure and in a fast-paced environment, Ability to multitask and manage time effectively, Empathy and patience when dealing with customer concerns.
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