Human Resource Contact Specialist

2 weeks ago

Ghaziabad, Uttar Pradesh, India beBeeEmployee Full time ₹ 2,16,000 - ₹ 2,40,000

Job Opportunity

We are seeking an enthusiastic and service-oriented professional to join our team as a key point of contact for employee queries. This role is responsible for addressing payroll, HR policies, benefits, and other internal processes.

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Key Responsibilities:

  1. Act as the first point of contact for employees regarding payroll, HR policies, benefits, and internal queries.
  2. Log, track, and ensure timely resolution of employee concerns.
  3. Coordinate with HR, Payroll, and Finance teams to resolve issues.
  4. Provide clear communication and guidance on company policies and procedures.
  5. Maintain employee records with accuracy and confidentiality.
  6. Support the development of FAQs, knowledge base, and employee self-service tools.
  7. Escalate complex cases to senior HR team members when required.
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Qualifications & Skills:

  • Bachelor's degree in Human Resources, Business Administration, or related field.
  • 1+ year of experience in HR, Payroll, or Employee Services (internships or entry-level roles considered).
  • Basic knowledge of labor law and payroll practices preferred.
  • Strong communication skills (Spanish required, English is a plus).
  • Good organizational and problem-solving skills.
  • Ability to maintain confidentiality and handle sensitive information.
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Key Competencies:

  • Service-oriented mindset
  • Strong interpersonal skills
  • Attention to detail
  • Quick learner and adaptable
  • Team player

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