Operations Coordinator Role

12 hours ago

Belgaum, Karnataka, India beBeeHiring Full time ₹ 72,00,000 - ₹ 1,08,00,000
Job Title: HSTC Operations Coordinator

Our team is seeking a highly organized and detail-oriented HSTC Operations Coordinator to join our dynamic and fun environment. The ideal candidate will have strong organizational skills, excellent communication skills, and the ability to work under pressure.

  • The HSTC Operations Coordinator plays a key role in ensuring the smooth operation of High-Stakes Test Centers.
  • The role involves working with partners, managing schedules, ensuring compliance, and providing tools and processes for efficient exam delivery.
Key Responsibilities:
  • Coordinate scheduling across the HSTC network, reviewing upcoming availability and capacity requirements.
  • Collaborate with Workforce Management team on Speaking Examiners' allocation forecast.
  • Monitor the utilization of HSTCs and recommend adjustments or expansions based on demand.
  • Manage accurate submission of invoices for HSTCs, verifying exam volumes and facilitating timely payments.
  • Coordinate with internal teams to manage unforeseen events, minimizing impact on candidates and stakeholders.
  • Oversee CCTV monitoring across HSTCs to ensure ongoing compliance with regulatory standards.
  • Handle requests from HSTCs regarding changes in setup or personnel, directing them to the appropriate internal teams.
  • Proactively identify and communicate quality-related observations or opportunities for improvement to relevant teams.
  • Conduct visits to High-Stakes Test Centers to assess operations, ensure adherence to company standards, and provide on-site support for continuous improvement.
Requirements:
  • Bachelor's degree in business administration, operations management, or a related field is preferred.
  • 1-3 years of previous working experience in a multi-cultured environment would be considered a plus.
  • Excellent attention to detail.
  • Excellent command of English (Level C2). Extra languages desired.
  • Advanced computer literacy is required. ECDL Advance level certification is desirable.
  • Clear and effective communication skills, both written and verbal.
  • Strong organizational and time-management skills.
  • Ability to work under pressure and meet tight deadlines.
  • Experience in liaising with multiple teams and departments.
  • Strong focus on compliance, ensuring all processes and communications adhere to relevant regulations, company policies, and industry standards.
  • Flexibility to travel as required to support operational needs.
What We Offer:
  • Competitive remuneration package.
  • Work in an international, dynamic, and fun atmosphere.
  • Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees.
  • Huge learning experience in using best practices and global environment.
  • Constant personal and professional development.

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