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Customer Success Manager

7 days ago

Vadodara, Gujarat, India Trizone Communications Full time

We are Trizone Communications Pvt. Ltd., a creative advertising agency dedicated to helping brands thrive through innovative marketing and branding solutions.

Key Responsibilities:
  • Client Communication: Engage with clients to understand their needs and preferences, providing regular updates on project progress.
  • Project Coordination: Assist in managing multiple projects simultaneously, ensuring timely delivery and smooth execution.
  • Team Collaboration: Work closely with the creative, digital, and production teams to develop and execute marketing campaigns.
  • Marketing Strategy Development: Contribute to developing marketing strategies under the guidance of senior team members.
  • Document Preparation: Prepare clear client briefs and share instructions with internal teams, maintaining accurate records of project documentation.
  • Project Monitoring: Track project timelines, budgets, and deliverables, ensuring seamless project management.
  • Customer Relationship Management: Foster strong relationships with clients through proactive communication, proofreading marketing materials before sharing them, and preparing reports on client interactions.
Requirements:
  • A Master's degree in Marketing, Advertising, Mass Communication, or a related field.
  • Strong communication and interpersonal skills.
  • Basic knowledge of digital marketing, branding, and media planning.
  • Excellent time management and organizational skills.
  • Proficiency in Microsoft Office (Excel, Word, PowerPoint).
  • A willingness to learn, adapt, and take initiative.