Customer Service Specialist
2 weeks ago
Job description ----- Customer service specialist
Company = PATTERNS
Job Location = Chhani Jakat Naka, Vadodara, Gujarat
Job Title = Customer Service Specialist
Department = Operations
Reports to = TL-CSS
Job type= Full-time- Permanent
Shift Type = Night Shift
Shift Time = 07:30 PM to 05:00 AM (IST) Shift time might change based on Business, Clients, or HOD needs.
Work Days = 5 days
Week off = 2 rotational
Hours of work = 9 Hours 30 minutes
Break = 1 hour inclusive of work hours
Individual Incentives = (Yes)
Extra Hours = (Yes)
Qualification = Graduation or Post Graduation (Preferred)
Language = English
Gender = Male & Female Both Can apply.
Training = On the job Process related training
Joining = Immediate Preferred
Transportation = For transport between home and office, employees need to make their own arrangement at their own cost and responsibility.
Job Description -------Customer Service Specialist
The role of the CSS will be to handle the International calls, emails, and chats of the customers; to be precise, they need to replicate the clients business like payroll handling, back-office work, selling masks, cosmetics content writing, etc.
Responsibilities include resolving customer queries, recommending solutions, and guiding products & services to users through features and functionalities. To be successful in this role, you should be an excellent communicator who can earn our clients trust. You should also be familiar with the help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
RESPONSIBILITIES
Follow communication Procedures, Guidelines, and Policies.
Effectively manage many customer queries & technical issues by solving them in a complete, timely, and accurate way via Phone calls, Emails, Chats & Tickets.
Identify customer needs and helps customers use specific features to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Build sustainable relationships of trust through open and interactive communication.
Handle complaints, provide appropriate solutions and alternatives within the time limits.
Gather customer feedback and share with our Product, Sales, and Marketing teams through the client-side coordinator.
Assist in training junior customer service specialists if need be
Get cross-training and handle other projects/processes/updating products on websites simultaneously if required.
Any other tasks the Immediate Supervisor may assign.
Please refer if you know someone is looking/eligible/available for this job position as we have multiple openings for this position.
SKILL SETS
v Excellent verbal & written English skills with Knowledge of Correct Spelling, Grammar, and Punctuations.
v Computer & Internet Savvy
v Fast Typing (25 WPM to 60 WPM in English Qwerty Typing) with an eye for thoroughness and Accuracy (96%-100%)
v Knowledge in customer complaint handling
v Focused
v Go-Getter
v Fast Learner
v Information collection and management skills
WE OFFER:
Training: Customer Service Specialists usually receive short-term on-the-job training that might last 1 to 2 weeks; it depends on person to person and the HODs decision to continue training that long. Generally, Customer Service training may focus on procedures for answering questions, information, and the usage of different Help Desk platforms and Customer relationship management platforms. Salary is also provided during the training period.
Tools to Succeed: You will be given the resources and tools to succeed in a very competitive marketplace
Work Environment: An environment that is high in energy with a relaxed culture. If you are focused, dedicated, and motivated to succeed, we will provide you with the ground - the ability to learn and grow, deliver winning experiences, autonomy, tools, and resources - needed for you to do so
BENEFITS
Rewards & Recognition
Corporate Discounts For Employees
Earned Leaves
Employee wellness program
Mediclaim
Individual Development Plans
Team Outing
IN-HOUSE FACILITIES
Cafeteria - Choose from the menu -- Eat, Socialize, Relax, or Collaborate.
Meal Facility- Tiffin @ a token amount of Rs 420 (PM)
Indoor Game zone
Hiring Company Details For PATTERNS
PATTERNS have been in the Business of Outsourcing Services for 12 plus years. We are a dynamic IT solution provider of Graphic Designing services, Website Designing services, Software development services, Virtual assistance services, Data entry services, Recruitment outsourcing services, etc... worldwide.
We are looking to expand our CSS Team & Therefore: we are looking for people who share our Energy & Enthusiasm for creating the best experience for our customers.
Address: "Patterns", 47, Gujarat Industrial Estate, Old Chhani Rd, Vadodara - 390002
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