Customer Service Representative

7 days ago


Vadodara, Gujarat, India Laverne Fintech Full time
Job Summary

We are seeking an experienced sales professional to join our team at Laverne Fintech. As a sister concern of La Verne Capital Pty Ltd, we provide financial planning, loans, investments, and general insurance services to Australian clients.

Duties and Responsibilities:
  • Learn and understand company insurance products
  • Work in a fast-paced environment with excellent time management skills
  • Generate sales leads through effective communication and networking
  • Answer customer calls and respond to complaints in a timely manner
  • Provide accurate and complete information using the right methods and tools
  • Meet personal and customer service team sales targets and call handling quotas
  • Maintain records of customer interactions and process customer accounts
  • Prepare product or service reports by collecting and analyzing customer information
  • Recommend available products that meet customer needs
Requirements and Skills:
  • Sales experience in a phone-based environment is preferred but not essential
  • Familiarity with fast-paced customer service environments is advantageous
  • Possess a passion for delivering exceptional customer experiences on every call
  • Excellent communication and active listening skills with strong attention to detail
  • Positive attitude and willingness to learn and adapt
  • Ability to work in Australia time zone (05:00 AM – 02:00 PM IST)
  • Social media marketing experience can be an added advantage
  • Proficiency in MS Office applications
What We Offer:
  • Comprehensive health insurance coverage
  • Provident fund benefits
  • Incentives for meeting performance targets
  • Punctuality bonus scheme


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