Customer Service Representative

4 days ago


Vadodara, Gujarat, India Laverne Fintech Full time
Laverne Fintech is sister concern of an Australian Organization - La Verne Capital Pty Ltd. We provide services in Financial Planning / Loans / Investments/ General Insurance for Australian Clients.

Experience: 0 - 6 years of experience of sales / customer service.

Shift timings: 05:00 AM - 02:00 PM IST (onsite role)

Duties and responsibilities:

- Learning and understanding company insurance products.
- Ability to work in a fast-paced environment.
- Generate sales leads.
- Answering calls and responding to customer complaints.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Keep records of customer interactions, process customer accounts and file documents.
- Prepares product or service reports by collecting and analysing customer information.
- Recommending available products.

Requirements and skills:

- Ideally a background in sales in a phone-based environment, but not essential
- Experience in a fast-paced customer service environment would be an advantage
- Be passionate about customer service and giving the customer a first-class customer experience on every call
- Excellent communication and active listening skills with strong attention to detail
- Positive attitude and willingness to learn
- Willing to work in Australia time i.e., 05:00 AM - 02:00 PM IST
- Social Media Marketing experience can be an added advantage
- MS Office proficient

-

Required training will be provided at job.

Salary: 15,000 - 22,000.00 per month

Benefits:

Health Insurance

Provident Fund

Incentives

Punctuality Bonus

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