Director of Professional Services

5 days ago

Vadodara, Gujarat, India Numerator Full time

**Company Overview:**

Numerator is a leading market research company that empowers the world's top brands and retailers with unmatched insights into consumer behavior and its drivers.

We are revolutionizing the market research industry by delivering unparalleled intelligence to our clients. As a key member of our team, you will play a critical role in shaping the future of our organization.

**Job Description:**

The Director, Professional Services will oversee the delivery of implementation, consulting, and support services to Numerator's clients. This role involves managing a team of consultants and project managers, ensuring successful project execution, and driving customer satisfaction and retention.

**Responsibilities:

  • Lead and manage the professional services team, including consultants, project managers, and implementation specialists.
  • Develop and execute a strategic vision for the professional services organization, aligning with overall business objectives.
  • Oversee the delivery of client projects, ensuring they are completed on time, within budget, and to a high standard of quality.
  • Drive operational excellence by implementing best practices, methodologies, and processes for consistent service delivery.
  • Collaborate closely with Sales, Product, and Customer Success teams to ensure alignment and seamless execution of client engagements.
  • Monitor key metrics such as utilization rates, project profitability, and customer satisfaction to continuously optimize service performance.
  • Serve as an executive sponsor for key accounts, building strong relationships with clients and driving customer satisfaction and retention.

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