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Customer Engagement Representative
1 week ago
Join Numerator's mission to reinvent the market research industry As a Helpdesk Panel Coordinator, you'll contribute to delivering top-notch experiences for our panelists.
About the RoleThis exciting opportunity involves working closely with our recruitment team to ensure seamless onboarding and engagement processes for new panelists.
Key Responsibilities- Identify and recruit high-quality panelists via multiple channels.
- Develop and implement effective onboarding strategies to ensure successful panelist integration.
- Maintain regular communication with panelists, addressing concerns and resolving issues promptly.
- Facilitate open dialogue between panelists and project managers to inform senior team decisions.
- Monitor panelist demographics and adjust recruitment strategies accordingly.
- Fluency in Spanish and English (written and verbal).
- Proven experience in Helpdesk or customer-facing roles.
- Proficiency in Microsoft Office applications and digital platforms.
- Strong interpersonal and problem-solving skills.