Service Administrator
4 weeks ago
Job Opportunity at Bruker
We are seeking an experienced Service Administrator to join our team at our Bangalore location. As a key member of our service administration team, you will play a crucial role in ensuring efficient order processing and providing exceptional customer service.
Responsibilities
Key responsibilities include:
- Creating detailed quotes for service cases, including spare part deliveries, repairs, and service contracts
- Checking order documents against internal specifications and entering orders in the SAP ERP/Salesforce system
- Generating order confirmations, delivery documents, and invoices, as well as export documents for international order processing
- Electronic archiving of all order-related documents
- Communicating with international customers and distributors, as well as worldwide sales and service offices
- Additional responsibilities may include warehouse management of spare parts worldwide and creating reports to analyze service-relevant key figures using BI applications
Qualifications
To be successful in this role, you will require:
- A graduate degree in Commerce or Science
- A minimum of 4 years of relevant experience in customer service support or a commercial and sales-oriented area, ideally in industry/export
- Experience using common office programs, with SAP/Salesforce knowledge (SD module) being an advantage
- Ability to work with databases and analyze key business figures using BI tools
- Good knowledge of English and strong communication skills
- High resilience and a precise, independent working style
We offer:
- An interesting job in a dynamic environment
- Thorough training and continuous training
- Performance-related pay that meets requirements
- Social benefits of a progressive company
- A future-oriented career path
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