Service Administrator

4 weeks ago


Bengaluru, Karnataka, India Bruker Full time

Job Opportunity at Bruker

We are seeking an experienced Service Administrator to join our team at our Bangalore location. As a key member of our service administration team, you will play a crucial role in ensuring efficient order processing and providing exceptional customer service.

Responsibilities

Key responsibilities include:

  • Creating detailed quotes for service cases, including spare part deliveries, repairs, and service contracts
  • Checking order documents against internal specifications and entering orders in the SAP ERP/Salesforce system
  • Generating order confirmations, delivery documents, and invoices, as well as export documents for international order processing
  • Electronic archiving of all order-related documents
  • Communicating with international customers and distributors, as well as worldwide sales and service offices
  • Additional areas of responsibility may include warehouse management of spare parts and creating reports to analyze service-relevant key figures using BI applications

Qualifications

Requirements include:

  • Graduate in Commerce or Science
  • Minimum 4 years of relevant experience in customer service support or a commercial and sales-oriented area, ideally in industry/export
  • Experience with common office programs, SAP/Salesforce knowledge (SD module), and BI tools is an advantage
  • Good knowledge of English is required, as well as good communication skills and high resilience

What We Offer

We offer an interesting job in a dynamic environment, thorough training and continuous training, performance-related pay, social benefits, and a future-oriented career path.



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