Apple Technology Support Expert

2 days ago


Mumbai, Maharashtra, India beBeeSupport Full time ₹ 9,00,000 - ₹ 12,00,000
Key System Support Role

We are seeking a skilled Technical Support Specialist to join our organization. The ideal candidate will be responsible for delivering high-quality technical support services for Mac systems.

The selected candidate will work closely with cross-functional teams to provide first- and second-level support via various communication channels. They will troubleshoot hardware and software issues, including system crashes and connectivity problems.

Key Responsibilities
  • End-User Support: Provide prompt and professional technical assistance to Apple macOS users.
  • Troubleshooting: Identify and resolve hardware and software issues, ensuring seamless system operation.
  • Device Configuration & Management: Install, configure, and maintain macOS systems, user accounts, and network settings.
  • Integration & Collaboration: Work collaboratively with hybrid environment teams to support diverse systems, including Windows, Mac, and Ubuntu.
Requirements
  • Qualifications: A degree in IT or a related field, combined with over three years of experience as a Technical Support Specialist or equivalent certification.
  • Technical Skills: Proficiency in Apple operating systems, applications, and technologies, including Apple Remote Support and Mac OS.
  • Soft Skills: Excellent communication and problem-solving skills, proficiency in English, and the ability to work independently and manage multiple tasks efficiently.


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