Chief Apple Systems Engineer

5 days ago

Mumbai, Maharashtra, India beBeemacsupport Full time ₹ 9,32,400 - ₹ 12,16,000
Job Opportunity

The Mac Support Specialist will be responsible for maintaining the day-to-day operation of MacBook/Apple systems.

Main Responsibilities
  • Provide technical support to Apple macOS users via various channels.
  • Troubleshoot hardware and software issues, including system crashes, app failures, and connectivity problems.
  • Use diagnostic skills to identify root causes and resolve user-reported issues efficiently.
Technical Expertise
  • Install, configure, and maintain macOS systems, user accounts, and network settings.
  • Utilize remote support tools to provide seamless assistance.
  • Perform tasks related to Mac imaging, software deployment, and system restoration.
  • Administer MDM solutions, such as JAMF and Intune.
  • Support configurations for Apple Business Manager, DEP, and iCloud.
  • Install, remove, and update software across devices using MDM tools.
Cross-Functional Collaboration
  • Work with cross-functional teams to support hybrid environments, including Windows, Mac, and Ubuntu systems.
  • Assist in configuring and troubleshooting Microsoft Office for Mac, including customizations specific to Mac users.
  • Support integration with Active Directory and Exchange environments.
System Maintenance & Escalation
  • Perform data backups and restore operations for Apple and non-Apple systems.
  • Conduct diagnostic tests to isolate system or network issues and recommend solutions.
  • Collaborate to escalate unresolved technical issues to internal SMEs or external vendors.
Process Improvement & Documentation
  • Maintain comprehensive documentation for support procedures and configurations.
  • Continuously look for opportunities to improve support processes and implement automation or advanced tools where applicable.
  • Monitor and manage support tickets, ensuring timely resolution and adherence to SLAs.

The ideal candidate will have strong analytical, diagnostic, and problem-solving skills specific to Apple/macOS environments. They should be able to communicate technical solutions clearly to non-technical users and be proactive in identifying opportunities to improve end-user experience and internal processes.

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