Product Support Specialist
3 weeks ago
Ring, a leading online Instant Credit Platform, is seeking a highly skilled Product Support Engineer to provide technical support and solutions for our user-oriented online platform.
This role focuses on technical problem-solving, collaboration with engineering teams, and continuous product improvement ensuring the functionality and quality of products by identifying technical issues and providing internal support.
Key Responsibilities:- Diagnose and resolve customer-reported issues related to software products.
- Gain a deep understanding of the company's products and services, staying up-to-date with new features and changes.
- Escalate unresolved issues to higher-level engineering teams, tracking the progress until resolution.
- Maintain and update technical documentation, user guides, FAQs, and other support resources.
- Assist in product testing, debugging, and quality assurance to ensure optimal performance.
- Offer product training sessions to internal teams and customers to enhance product use and understanding.
- Collect feedback from customers and convey relevant insights to the product team for potential product enhancements.
- Perform post-incident reviews and analysis to identify the root causes and long-term fixes.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
- Proven experience of 3+ years in a technical support or engineering role, preferably with software products.
- Strong problem-solving skills with the ability to diagnose and resolve technical issues.
- Excellent communication skills, both written and verbal.
- Basic knowledge of programming languages.
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Product and Technology Full timeAbout FCMFCM is a leading global travel management company with a 24/7 presence in 97 countries. As part of the ASX-listed Flight Centre Travel Group, we are renowned for our flexible technology and in-depth local expertise, providing unmatched business travel solutions.Job Summary:We are seeking a motivated IT Support Specialist with a minimum of 2 years of...
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IT Support Specialist
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Java Production Support Specialist
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Java Production Support Specialist
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Technical Production Support Specialist
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Java Production Support Specialist
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Production Support Specialist
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