Platform Support Specialist
7 days ago
About the Role:
NTT DATA is seeking a skilled Platform Support Specialist to join our team. As a key member of our support team, you will be responsible for ensuring the smooth operation of our internal platforms, collaborating with cross-functional teams to identify and resolve technical issues, and providing excellent customer support to our internal stakeholders.
Key Responsibilities:
- Monitor and troubleshoot technical incidents and problems related to internal platforms.
- Collaborate with cross-functional teams to identify and implement solutions to technical issues.
- Provide excellent customer support to internal stakeholders, escalating issues as necessary.
- Develop and maintain knowledge of internal platforms and technical systems.
- Contribute to the development of process improvements and best practices.
Requirements:
- 3+ years of experience in a technical support role.
- Strong understanding of ITIL processes and frameworks.
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- Knowledge of internal platforms and technical systems.
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