Commercial Lending Operations Manager

4 days ago

Shimoga, Karnataka, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

We are seeking a seasoned professional to lead a team of analysts in supporting our commercial real estate lending operations. This role will oversee day-to-day delivery, ensure compliance with regulatory standards, and manage client stakeholders.

Key Responsibilities
  • Lead and mentor analysts processing loan applications, credit documentation, and portfolio management.
  • Ensure delivery in line with SLAs/KPIs with a 98%+ right-first-time documentation accuracy.
  • Track, review, and report team performance; conduct regular feedback and coaching.

Operational Excellence

  • Enforce adherence to lending policy, standards, and criteria.
  • Review and approve credit papers/documentation prior to submission.
  • Support the use of front-end systems to monitor loan applications through approval.

Stakeholder Engagement

  • Act as the single point of contact for client stakeholders.
  • Manage escalations, provide operational updates, and lead process alignment discussions.
  • Facilitate transparent, regular communication between teams.

Compliance & Risk

  • Oversee collaboration with KYC and financial crime teams for onboarding/fraud cases.
  • Ensure compliance with UK banking regulations and client-specific policies.

Process Improvement & Reporting

  • Identify and implement initiatives to enhance efficiency and quality.
  • Prepare and present performance reports, dashboards, and insights for senior leadership.

Training & Development

  • Conduct training on commercial lending practices, compliance, and systems.
  • Drive a culture of continuous improvement and professional growth.

Candidate Profile

Education & Experience

  • Bachelor's or Master's degree in Finance, Economics, Business, or related field.
  • Minimum 5 years of experience in commercial lending, credit analysis, or financial services.
  • Proven experience in leading teams and working with international clients.

Skills & Competencies

  • Strong leadership and team management capabilities.
  • Excellent knowledge of commercial lending, credit documentation, and compliance.
  • Effective communicator with strong stakeholder management skills.
  • High attention to detail, analytical mindset, and problem-solving ability.
  • Proficient in banking systems, reporting, and MS Office tools.

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