Senior Business Solutionist

1 day ago

Thrissur, Kerala, India beBeeBusiness Full time ₹ 40,00,000 - ₹ 80,00,000

At Dr. Martens, we are on the hunt for a highly skilled Senior Solutions Support Specialist to join our team.

Job Description

As a key member of our distribution and wholesale product group, you will be responsible for driving efficiency through continuous improvement efforts in support of our business partners. Your expertise in wholesale sales and technology will enable you to initiate and manage Enterprise Resource Planning (ERP) system enhancements, including the gathering of requirements, testing, and implementation of simple solutions to complex problems.

You will thrive while troubleshooting, providing end-user support to all levels of stakeholders in a business-critical, fast-moving environment. Your ability to analyze complex processes and data sets will support and troubleshoot system issues.

Additionally, you will proactively participate in the Distribution & Wholesale product group adhering to the Agile methodology to facilitate continuous improvements. You will identify, analyze, and document business processes and technical requirements, ensuring that new solutions are clearly documented and that Subject Matter Experts are adequately trained.

Regularly liaising with business stakeholders during 90-day sprint planning sessions and project implementations, you will work closely with internal and external development teams on application design changes and issues.

Adhering to a strict change control policy for all application developments and configurations, you will lead QA efforts by designing and executing regression tests in support of system upgrades and enhancements.

Required Skills & Qualifications

We are looking for individuals who possess:

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