Technical Service Representative

3 days ago

Meerut, Uttar Pradesh, India beBeeSupport Full time ₹ 8,50,000 - ₹ 10,50,000
Customer Support Associate Role

We are seeking a dedicated and proactive individual to join our team in a Customer Support Associate position.

As a Customer Support Associate, you will be responsible for assisting customers via chat and email during overnight hours, ensuring their inquiries and concerns are addressed promptly and effectively.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues via chat and email during night shift hours.
  • Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.
  • Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.
  • Ensure timely and accurate documentation of customer interactions and resolutions.
  • Collaborate closely with other team members to ensure seamless customer support operations.
  • Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.

Requirements:

  • This is an in-office day job.
  • Previous experience in customer support or a related field is preferred.
  • Excellent written communication skills with a strong command of English.
  • Ability to multitask and prioritize tasks effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Comfortable working independently during night shift hours.
  • Familiarity with customer support software and ticketing systems is a plus.
  • Flexibility to adapt to changing schedules and work occasional weekends or holidays.

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