
Highly Motivated Customer Service Representative Wanted
5 hours ago
We are seeking highly motivated and goal-oriented customer service representatives to join our US voice process team. The role involves making outbound calls to US-based insurance companies, patients, or the helpdesk as per process requirements.
Key Responsibilities:
- Make outbound calls to US-based insurance companies/patients/helpdesk as per process requirements.
- Engage customers in meaningful conversations to promote products/services or gather required information.
- Achieve daily, weekly, and monthly targets and conversion goals.
- Handle objections professionally and escalate complex issues when necessary.
- Collaborate with team leads and quality analysts to improve call quality and performance.
- Ensure compliance with company policies and US calling regulations.
Requirements:
- Bachelor's degree or equivalent.
- 1–4 years of experience in outbound calling, preferably with US clients.
- Excellent verbal communication and interpersonal skills.
- Familiarity with CRM tools and call centre software.
- Open to work night shifts and adapt to US time zones.
- Goal-oriented with a positive attitude and strong work ethic.
- Knowledge of US culture and customer behaviour.
About the Role:
This is an exciting opportunity for customer-focused individuals to excel in a dynamic environment. Our ideal candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences.
What We Offer:
- A competitive compensation package.
- Ongoing training and development opportunities.
- A collaborative and supportive team environment.
- The chance to work with a leading organization in the industry.
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