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Regional Operations Director

2 weeks ago

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Job Opportunity
  • About the Role:
  • This position is responsible for managing regional administrative activities and operations.
  • The successful candidate will define scope and key performance indicators (KPIs) for team members, communicate with management to develop strategic goals, and monitor project progress.
  • Additionally, this role involves ensuring zero incidents related to admin services on exam days, helping with recruitment, training, and talent development of team members, defining control mechanisms for the admin team, and standardizing processes at exam venues.
Key Responsibilities:
  • Main Duties:
  • Manage Regional Admin activities and operations, including defining scope and KRA's for team members.
  • Communicate and coordinate with immediate management to develop strategic program and project goals.
  • Monitor and report key project activities, plans, and progresses.
  • Ensure zero incidents on exam day related to admin services.
  • Help in recruitment, training, and talent development of team members.
  • Define and deploy control and monitoring mechanisms for the admin team within the region.
  • Standardize processes at all exam venues.
  • Coordinate with vendors and ensure SLA/SLC at exam venues.
  • Govern governance over ViDZ/LISP partners and regular meetings to close audit points.
  • Prepare and deploy contingency/BCP.
  • Conduct surprise checks at exam venues and handle crisis situations.
  • Coordinate with manpower agencies and conduct audits of exam venues.
Requirements:
  • Must-Haves:
  • Good communication skills (written/verbal).
  • Strong technical knowledge of electrical equipment.
  • Experience in soft services facility management.
  • Facility operations and management experience.
  • Team management experience.
  • Conflict management experience.
  • Willingness to work under extreme pressure.
  • Travel willingness.
  • Good liaisoning with police and other local government departments.
  • Awareness of laws related to facility compliance and operations.
  • Vendor management skills.
  • Accountability and responsibility for assigned work.
  • Computer knowledge (Microsoft Excel, Word, PowerPoint, etc.).
  • Good-To-Haves:
  • Professional certifications.
  • Additional language knowledge.
  • Strong analytical and logical understanding.