
Retail Operations Lead
14 hours ago
To drive the success of our retail experience centre, we are seeking a highly skilled Retail Operations Lead to deliver exceptional customer experiences and maintain efficient operations.
This is a dynamic role that requires strong leadership skills, attention to detail, and excellent communication abilities. The ideal candidate will have prior experience in retail store management and possess a proven track record of driving sales growth and maintaining high standards of customer service.
The Retail Operations Lead will be responsible for overseeing daily operations, ensuring compliance with company policies and procedures, and identifying opportunities for process improvements. This role also involves collaborating with the retail operations team to achieve business objectives and contributing to the development of strategic plans.
- Bachelor's degree in Business Administration or related field.
- Minimum 6-12 months' experience in retail store management.
- Proven experience as a store manager in retail.
- Furniture and Home Decor industry experience preferred.
- Strong understanding of Store Operations and SOP Management.
- Excellent communication, leadership, and problem-solving skills.
- Maintain 100% adherence to retail SOP.
- Timely execution of stock and sample audits in showroom.
- Maintain high level housekeeping and hygiene standards in showroom.
- Maintain Visual Merchandising standards in showroom.
- Attend to customer queries and complaints.
- Timely reporting to the retail operations team on a daily basis.
- Maintain all operation checklists in the experience center.
- Support sales in order closure.
- Handle clients through showroom walk-throughs.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
We are a dynamic and innovative company dedicated to delivering exceptional customer experiences and driving business growth.
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