
Financial Transaction Coordinator
2 weeks ago
As a Billing Associate, you will serve as the primary contact for all billing issues reported on our website.
Your responsibilities include providing support for billing queries reported by Resellers via email and calls. You must ensure payments received on our website are from genuine sources and Resellers comply with our terms of service.
Key Responsibilities:
- Assisting Resellers & Customers over calls & emails for billing queries such as adding funds to their accounts, payment modes, basic integration of Payment Gateways, product pricing & promo information, processing refund requests, and verifying documents received as proof of payments and account ownership.
- Billing related tasks from Sales Team, daily transactions reconciliation, reviewing risky transactions and identifying frauds, reversing or deleting transactions, and conducting risk assessments.
Required Skills and Qualifications">
- 0-2 years' experience in Risk Assessment, Payment Gateway Support, Customer Service or similar capacity preferably on an IT platform.
- Graduate from any stream preferably Commerce, Engineering, or BSC (IT or Computers).
- Impeccable communication skills and good working knowledge of computers and the Internet.
- Proficient in MS Excel and MS Word.
- Logical and analytical thought process, good investigative skills, and strong attention to detail.
Benefits">
- We offer flexible work environments, work-life balance, and a culture that celebrates diversity and inclusion.
- Care about your well-being, including health insurance options, education sponsorship, and flexi-leaves for personal time off.
- Free domain registration and WordPress blog sponsorship.
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