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Strategic Payment Operations Specialist

3 weeks ago

Bengaluru, Karnataka, India beBeePayment Full time ₹ 1,04,000 - ₹ 1,30,878
About This Role

We are seeking a highly skilled Process Manager to join our team. In this role, you will be responsible for managing calculation and payment compliance, ensuring execution to SLA, and identifying process improvement opportunities.

Key Responsibilities
  • Manage calculation and payment compliance for designated areas of responsibility.
  • Ensure execution to Service Level Agreement (SLA) for your capability, understanding how changes upstream or downstream of your processes will impact overall payout SLA.
  • Responsible for tier 3 support in execution activities & review support drivers to identify efficiency opportunities.
  • Work with your peers and execution vendor to manage delivery to SLA - on time and accurate payout.
  • Capture and document technical requirements for our calculations and payments and capture a working Plan of Record for process improvements, driving change control, managing issues and escalation, triage, cross group coordination and milestone management.
  • Design, store, and utilize relevant data as it pertains to your capability and programs.
Process Improvement Responsibilities
  • Identifies process improvement opportunities and analyzes them for efficiency (waste, complexity, cost), effectiveness (achieves desired outcome), and quality.
  • Clearly and effectively communicates findings and makes recommendations for improvement.
  • Identifies root causes of problems and demonstrates the ability to provide recommendations for practical solutions.
  • Have curiosity and apply analytical skills to dive deep into data to find key insights that impact the business. Utilize tools like SQL, R, Python to execute analyses.
  • Translates business and operational strategies into actionable process improvement efforts with defined outcomes.
  • Works with both business and engineering teams to define, instrument and execute upon process measures and metrics that tie to Line of Business (LOB) and Corp KPI's.
  • Designs processes for automation / workflow / process execution; leads business requirements gathering.
Qualifications Required
  • A Master's Degree in Business, Finance or related field AND 2+ years process management, process execution, process optimization, or related experience OR Bachelor's Degree in Engineering, Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.
  • Strong analytical skills with experience in data analysis, handling large datasets, and making data-driven decisions. Proficient in digital payment systems and advanced Excel.