Payment Lifecycle Specialist

Take a lead role in acquiring managing and retaining meaningful relationships that deliver outstanding experience to our customers In this role you will balance your focus on business results by offering options and finding solutions to help our customers with issues Job Summary As a Payment Lifecycle Specialist within the Digital Platform Services you play a pivotal role in maintaining the strength and resilience of JPMorgan Chase You contribute to the firm s growth in a responsible manner by foreseeing new and emerging risks and applying your expert judgement to address real-world challenges that affect our company customers and communities Our culture encourages innovative thinking challenging the status quo and striving for best-in-class performance Job Responsibilities Handling day-to-day transaction processing and operational activities and ensure adequate operational performance measured through key indicators data analytics reporting and other operational controls Taking ownership of operational support for products in scope of the unit including escalations and engagement with internal business partners to trouble shoot issues and support define remediation Closing interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and or growth of existing client base Maintaining strong discipline to support in onboarding new activities into the unit in partnership with multiple project and control groups and engaging in proper operational readiness for go live Developing subject matter expertise of existing and new products business processes and application flows to proper management of changes issues and other support needs Required Qualifications Skills and Capabilities Minimum 3 years of experience in Payments Cash Operations Treasury Operations dealing with operational process controls and problem solving Global experience in payments with understanding of accounting and money move processes Knowledge and Experience in SWIFT Experience and strong working knowledge of various aspects of cash operations Ability to multi-task and deliver against tight deadlines Good communication skills to work cross-organizationally Ability to adapting to new business initiatives Ability to be an integral team member planning support documenting and communicating Preferred Qualifications Skills and Capabilities Experience and working knowledge of various aspects of cash operations is preferred PC skills PowerPoint Excel Word - other advanced sills preferred Minimum Graduate - Master s degree preferred About Us JPMorgan Chase Co one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team The Corporate Investment Bank is a global leader across investment banking wholesale payments markets and securities services The world s most important corporations governments and institutions entrust us with their business in more than 100 countries We provide strategic advice raise capital manage risk and extend liquidity in markets around the world Operations teams develop and manage innovative secure service solutions to meet clients needs globally Developing and using the latest technology teams work to deliver industry-leading capabilities to our clients and customers making it easy and convenient to do business with the firm Teams also drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience