Manager, Payment Operations

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

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About the team

The Payment Operations team sits at the heart of Rippling's financial infrastructure, responsible for ensuring that every customer payment is executed reliably, accurately, and on time. As Rippling expands globally, this team plays a mission-critical role in scaling our operations and delivering a seamless experience to customers.

Our specialists monitor and manage complex flows of funds across products and geographies, investigate and resolve payment exceptions, and work closely with banking partners, product, and engineering teams to continuously improve system performance. We operate with a bias for precision, speed, and customer impact—ensuring every transaction meets our bar for operational excellence and regulatory compliance.

About the role

As a Payment Operations Manager, you will lead a team of specialists responsible for monitoring fund flows, resolving payment exceptions, and ensuring timely execution across our global payment rails. You'll serve as the primary point of contact for your team's day-to-day operations—owning processes, coordinating cross-functional support, and driving operational excellence in a high-volume, fast-paced environment.

You will be accountable for team performance, process optimization, and ensuring a seamless experience for our customers. This is a key leadership role with the opportunity to shape critical workflows, influence upstream product and banking decisions, and scale Rippling's payments infrastructure as we grow.

What you will do

• Lead and mentor a team of Payment Operations Specialists, fostering a culture of accountability and excellence.
• Act as the primary operational POC for the team, managing workflows and ensuring optimal resource allocation.
• Monitor and enhance team productivity, ensuring that all operational metrics, SLAs, and quality standards are consistently met.
• Identify and analyze operational inefficiencies, implementing process improvements to optimize payment workflows.
• Develop and implement robust processes to minimize manual errors and enhance scalability in payment operations.
• Oversee the daily intake and processing of RFI requests from banking partners, manage outreach to customers for necessary documentation, and ensure that all payment operations run smoothly and efficiently.
• Manage escalations and complex issue resolutions, coordinating with banking partners and internal teams to ensure timely solutions.
• Drive initiatives to automate processes and improve operational efficiency, focusing on continuous improvement.

What you will need

• 4+ years of proven experience in operations or a related field
• 2+ years of management experience
• Strong understanding of payments and banking operations
• Demonstrated leadership skills with the ability to manage and develop a high-performing team.
• Excellent problem-solving abilities, a strategic mindset, and the ability to work independently.
• Strong communication and relationship-building skills, with experience in cross-functional collaboration.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

Additional information

• This is a hybrid role and will require you to work out of our Bangalore office three days a week.
• This job requires you a to work in the APAC shift (8:00 AM IST to 4:00 PM IST)