Freight Coordination Expert

5 days ago

Hyderabad Secunderabad Telangana, India beBeeLogisticsManager Full time ₹ 1,04,000 - ₹ 1,30,878

About Amazon ROC:

Join a team that offers best learning opportunities and work experience in transportation execution, supply chain and operations management. A place where you can start/restart/advance your career and progress to leadership roles.

ROC is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs.

Along with this tactical problem-solving ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.

Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation network and thereby has a direct impact on Amazon's ability to serve its customers on time.

Job Description:

As a Transportation Specialist, you will be responsible for facilitating the flow of information between different stakeholders and resolving any potential issues that impact customer experience and business continuity.

You will work across two verticals - Inbound and Outbound operations.

  • Inbound (IB) Operations deals with Vendor/Shipper/Carrier/Amazon Sites relationship, ensuring that the freight is picked-up on time and is delivered at destination sites as per the given appointment.
  • Outbound (OB) Operations deals with Amazon Sites/Carrier/Carrier Hub/Shipper destination sites relationship, ensuring that the outbound truck leaves Amazon sites/Shipper origin sites to deliver customer orders as per promise.
  • You will address any potential issues such as appointment bookings, reschedules, in-transit disruptions, weather impact situations etc. occurring during the lifecycle of pick-up to delivery.

Required Skills and Qualifications:

The ideal candidate should have strong English communication skills through various means (verbal, written, or assisted communication methods).

Experience with Excel is preferred.

Basic Qualifications:

Must be at least 18 years old High School, Diploma or Graduate/Post-Graduate.

0–5 years of experience in customer support/operations support.

Other Benefits:

We offer rotational shifts to support 24/7 operations. Schedule accommodations will be considered based on individual needs.

Work within various time constraints to meet critical business needs.

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