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Senior IT Operations Specialist

1 month ago

Udaipur, Rajasthan, India Accor Full time

Your journey to excellence starts here Fairmont Udaipur Palace invites you to join our pre-opening team as we embark on an unforgettable journey of luxury.

IT Operations

  • Provide frontline PC and server troubleshooting, resolving IT issues for end-users.
  • Modify configurations, utilities, and software default settings to ensure optimal system performance.
  • Administer Windows Servers, ensuring seamless network functionality.
  • Backup and optimize database systems to prevent data loss.
  • Perform regular system health checks and capacity studies to guarantee optimal performance.
  • Offer in-house guest IT-related matter troubleshooting, providing swift resolutions.
  • Install, test, and configure new workstations, peripheral equipment, and software to meet evolving user needs.

Other Responsibilities

  • Be aware of hotel fire and life safety/emergency procedures to ensure a safe working environment.
  • Attend all briefings, meetings, and trainings assigned by management to stay updated on company initiatives.
  • Maintain high standards of personal appearance and hygiene at all times, reflecting the company's values.
  • Perform other reasonable duties assigned by management to support the team's goals.

Qualifications

  • Diploma in Information Technology with a focus on system administration.
  • Minimum 1 year of relevant experience in IT operations and system administration.
  • Excellent reading, writing, and oral proficiency in English, ensuring effective communication.
  • Proficient in MS Excel, Word, and PowerPoint to create engaging reports and presentations.
  • Knowledge of Windows Operating System to administer and troubleshoot IT systems.

Competencies

  • Excellent communication skills to interact with colleagues and guests effectively.
  • Service-oriented with an eye for detail, ensuring high-quality work.
  • Ability to work effectively and contribute to the team's success.
  • Self-motivated and energetic, with a passion for delivering exceptional results.
  • Well-presented and professionally groomed at all times, reflecting the company's values.