Dedicated Communication Coach

8 hours ago


Chandigarh, Chandigarh, India Managed IT Hub Full time
Overview

We are a dynamic IT company, Managed IT Hub, based in Zirakpur, with a mission to support Managed Service Providers (MSPs) in enhancing their B2B operations.

About the Role

The ideal candidate will have strong communication skills and be able to teach and train others in proper pronunciation, voice modulation, listening, and speaking skills.

Salary Information

Salary: 800000 - 1200000 PKR per annum.

Job Responsibilities
  • To develop and improve communication skills of agents through coaching and training sessions.
  • To assess and address any gaps in knowledge and skills, providing personalized feedback and guidance.
  • To maintain and report on employee performance, ensuring continuous improvement.
  • To conduct new-hire training programs, focusing on processes, soft skills, MTI reduction, and cultural sensitivity.
  • To support training initiatives on the floor, delivering refresher training modules and other learning materials.
Key Requirements
  • Demonstrated ability to communicate effectively and motivate others.
  • Strong understanding of grammar, pronunciation, spellings, and vocabulary.
  • Able to work independently, with minimal supervision.
  • Familiarity with auditing, monitoring, and identifying coaching/training needs.
Role Proficiencies
  • Excellent communication and interpersonal skills.
  • Able to identify and address areas for improvement in employees' communication skills.
  • High level of self-motivation and the ability to motivate others.


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